Get in Touch With Us
This is the page to use when you want to reach the people behind Best NY Online Casinos. We cover reader questions about our casino reviews, corrections to anything we have published, bonus terms that look unclear, and where to take a complaint that we cannot resolve ourselves. Email is the only channel we run, and a real editor reads every message.
Before you write, one thing worth knowing: we are an independent comparison site, not a casino. We do not hold accounts, process deposits, release withdrawals, or unlock bonuses. If your issue is with a specific operator, we can tell you who to escalate to, but the operator's own support team has to act on it.
Email Us
Write to [email protected]. We aim to reply within two business days. Messages that arrive over a weekend usually get picked up on Monday.
Include as much of the following as applies and you will get a more useful reply the first time:
- The name of the site you are asking about, and the page on kortrading.com where you read it
- The exact wording of the bonus or term you are querying, copied rather than paraphrased
- The date you saw it, since promotions change often
- Whether you were on mobile or desktop, if the question is about the site itself
Please do not send us account numbers, passwords, copies of ID documents, card details, or crypto wallet keys. We never need them, and no legitimate casino support agent will ask for a password either.
How We Make Money, Stated Plainly
Best NY Online Casinos earns commission when a reader signs up with some of the operators listed here. That funds the research. It does not buy a position in our rankings, it does not soften a review, and it does not stop us publishing a drawback. If you think a listing reads as though it was paid for, tell us which one and why — that is exactly the kind of message we want.
What We Can and Cannot Help With
| You want to… | Contact us? | Why |
|---|---|---|
| Report an out-of-date bonus figure or term | Yes | We fact-check listings and will correct or pull them |
| Flag a broken link or a page that will not load on your phone | Yes | We own the site and can fix it |
| Suggest an operator or a topic we should cover | Yes | Reader suggestions feed the review schedule |
| Ask which sites accept players in your situation | Yes | We can explain eligibility, though we cannot give legal advice |
| Chase a pending withdrawal | No | Only the operator's cashier team can release funds |
| Dispute a voided bonus or a closed account | No | Goes to the operator first, then its licensing body |
| Get tax advice on gambling winnings | No | Speak to a qualified tax professional |
| Self-exclude from a casino | No | Must be done through the operator and the relevant help services below |
Questions About the Sites We Review
Most reader mail is about the operators in our rankings, so here is context that saves a round trip. Three of the most-asked-about listings, and what we would tell you if you emailed:
Raging Bull — our top-rated listing, and the one with the heaviest terms
Raging Bull sits first at an editorial 10.0 because of the breadth of its slot library and the size of its headline offer: 410% up to $10,000 plus 50 free spins. Readers usually write in about that number, and the honest answer is that a percentage match of that size is a ceiling, not a payout. It applies only to new accounts, requires a qualifying deposit, and carries playthrough requirements, maximum cashout caps and time limits that are set out in the operator's own bonus terms — read them in full before you deposit, because they decide what the offer is actually worth. The drawback we flag most often: the wagering attached to very large match percentages is correspondingly demanding, and slots and table games rarely count toward it at the same rate. If you are comparing purely on how quickly you can clear a bonus, this is not the listing for you.
Magician Bet — the one people ask about when they hate wagering
Magician Bet is here at 9.9 for a narrow but genuine reason: its 101% no wagering offer removes the playthrough step that makes most welcome bonuses hard to value. New players only, and a minimum qualifying deposit and any time limit still apply, so check the terms on the day you claim. The trade-off is scale — a 101% match is far smaller than the headline percentages further down the list, so the total bonus credit is modest. Readers who care more about game count than bonus mechanics often find the library narrower than they expected.
Slots of Vegas — slot-led, with a game-specific spins offer
Slots of Vegas rates 9.8 and is the listing we point slots-first readers toward. The welcome package is a 375% bonus plus 50 free spins on Cash Chaser, and that game restriction matters: spins tied to one title cannot be moved, and any winnings from them normally carry their own wagering and cashout cap. New customers, qualifying deposit required, terms and expiry set by the operator. Its limitation is coverage — the table game and live-dealer side is thinner than the slot catalog, so blackjack and roulette players comparing on table limits will find better depth elsewhere in the list.
Others in our rankings — Uptown Aces, Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — cover different angles, from sweepstakes-style coin packages to crypto-denominated bonuses. Note that Bets.FM's 225% deposit bonus up to 1 BTC plus 225 free spins is priced in cryptocurrency, which means the dollar value moves with the market and conversion may apply. Whichever you ask about, the same rule holds: no bonus figure means anything until you have read its wagering requirement, expiry and maximum withdrawal.
Banking, Payout and Verification Questions
A large share of contact messages are really banking questions. We can explain how the process generally works; only the operator can act on your specific transaction.
- Deposits — commonly cards, e-wallets, prepaid vouchers, bank transfer and, at some sites, cryptocurrency. Availability for US players varies by operator and by issuing bank, and card deposits are sometimes declined at the bank rather than the casino. Verify what is supported in your account cashier before you rely on it.
- Withdrawals — usually a narrower list than deposits, and often restricted to the method you funded with. E-wallets and crypto tend to settle faster than bank transfer or check; advertised timeframes are the operator's own claims, not results we have measured.
- Limits and fees — per-transaction minimums, weekly or monthly withdrawal caps, and processing fees differ by operator and by method. Bonus funds add their own maximum cashout on top.
- KYC — expect to verify identity, address and payment ownership before a first withdrawal is released. Submitting documents early is the single most effective way to avoid a payout delay. If your withdrawal is stuck, check your verification status first, then contact the operator's live chat.
If an operator has ignored a documented payout request, tell us. We cannot force payment, but a pattern of reports affects how a site is rated here and whether it stays listed.
Reporting an Error in a Review
Corrections get priority in our inbox. Our listings cover game range across slots, progressive jackpots, table games such as blackjack, roulette and baccarat, video poker and live-dealer rooms, plus the software studios behind them, banking options, payout speed, mobile and browser play, and support quality. Bonus values and terms change without notice, so this is where errors surface most.
- Send the page link and quote the line you believe is wrong.
- Tell us what the operator's own page says today, and the date you checked.
- We re-verify against the operator's published terms.
- If it is wrong, we amend the page and update the fact-check date. If we cannot verify either version, we remove the claim rather than leave it standing.
We do not accept operator-supplied marketing copy as a correction, and we do not publish reader testimonials or user ratings — every score on this site is an editorial judgment, not a customer-review average.
How We Rank, If You Want to Challenge It
Ratings are based on desk research and verification against operators' published terms, not on play-testing: we have not deposited, wagered or withdrawn at any site we list, and we will never claim otherwise. We weigh game library breadth and the studios supplying it, the real cost of the welcome bonus once wagering and caps are applied, banking range and stated payout speeds, mobile and instant-play quality, support availability, published RNG and fair-play certification, and licensing and eligibility disclosure. Commission never moves a position. If you can show a scoring factor we got wrong, we would rather hear it than not.
Legal Standing and Who Can Play
You must be at least 21 to gamble at the sites listed here, and you are responsible for confirming that online casino play is permitted where you are before you register or deposit. New York has regulated online sports betting; it has not legalized online casino gaming, so the operators compared on this site are not licensed by New York State to offer real-money casino games to residents. They operate under licenses issued outside the United States, and the consumer protections available to you differ from those attached to a New York-regulated product. Check each operator's own stated licensing and its terms on accepted jurisdictions before you open an account.
That distinction affects your recourse in a dispute, so it is worth understanding rather than skipping. We are not lawyers and nothing here is legal advice; for anything turning on your personal circumstances, including tax treatment of any winnings, consult a qualified professional. Readers asking about offshore and non-blocking options can also see our guide to casinos outside the GamStop scheme for how those operators differ.
If Gambling Has Stopped Being Fun
Play with money you can afford to lose and never as a way to make money or recover a loss. If it has stopped feeling like entertainment, help is free and confidential:
- National Problem Gambling Helpline: call or text 1-800-GAMBLER (1-800-426-2537), 24/7
- New York HOPEline: 1-877-8-HOPENY (1-877-846-7369), or text HOPENY (467369)
Every reputable operator also offers deposit limits, loss limits, time-outs, session reminders and self-exclusion inside account settings. If you email us about this, we will point you to those tools and to the services above — we will not try to keep you playing.
Before You Write
Short version: bonus or review question, correction, site bug, or coverage suggestion — email us and expect a reply within two business days. Account, payment or dispute matter — go to the operator's live chat or support address first, then its licensing body, and copy us in if you want the outcome on our record. Feedback on our methodology is always welcome, and reader mail is the main reason our listings change.
Editorial contact: Dylan Parker. Listings on this page were last fact-checked on Sep 23, 2026. Bonus terms change frequently — always confirm current conditions on the operator's own site. 21+.